Return Policy

Eligibility

1. Product Condition: To be eligible for a return, the product must be unused, undamaged, and in its original packaging.
2. Timeframe: You must initiate the return process within 7 days. Certain items are not eligible for return, including:
   1. Perishable goods such as fresh produce.
   2. Customised or personalised items.
   3. Products that have been opened or used.

Return Process

1. Contact Us: Send an email to info@frut.shop with your order number and a brief explanation of the reason for the return.
2. Return Authorization : Once your return request is approved, we will provide you with a return authorization number (RA#) and instructions on how to proceed.
3. Packaging: Ensure that the product is securely packaged in its original packaging or an equivalent.
4. Shipping: You will be responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure the safe return of the item.

Refunds

1. Processing Time: Once we receive the returned item, our team will inspect it and notify you of the status of your refund within 7 days.
2. Refund Method: If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refunded amount to be reflected in your account, depending on your bank or payment provider.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@frut.shop with photos of the damaged item. We will work with you to resolve the issue promptly.

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@frut.shop